Operations Strategy Associate

Chicago, Illinois, United States · Operations


Pangea Properties is a vertically integrated, privately held real estate investment trust (REIT) headquartered in Chicago, IL. Founded in 2009, our mission is to bring high quality, professional property management to the fragmented and unsophisticated workforce housing category. We believe that by leveraging our operational platform, Pangea can provide institutional capital with access to a vast and untouched, high yield asset class. We lead with operations and are accomplishing our mission by incorporating data, technology and excellent customer service to all units under management. We strive to deliver service, value and care, to all our residents.

In just over 9 years, we have grown our private equity capital portfolio to over 14,000 apartment units owned and operated in Chicago, Indianapolis and Baltimore. More recently we have grown a direct mortgage origination unit, Pangea Mortgage Capital, to a portfolio of over $100mm of loans outstanding in addition to building third party management, construction and affordable development businesses. To accomplish all of this, Pangea has grown to approximately 475 employees, the majority of whom were sourced internally and promoted from within.

Watch this video to learn more about Pangea and our people!!

We also pride ourselves in our culture of giving back to the community - even our vendors have taken notice!! Yardi decided to feature Pangea at a recent national summit. Check out this video for a quick recap of the amazing work Pangea Cares did in 2018!!

Pangea is looking for an entrepreneurial, self-driven candidate who is comfortable jumping between project management, data, daily contact center operations, technology and vendor relations.

You will be responsible for the day-to-day support across all areas of our contact center operations, including leasing, prospect underwriting, and resident support, as well as challenging the status quo to ensure optimization of all processes that support the full customer lifecycle.




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